...why are you posting this here? Do not believe their policy of 10 days to return. Horrible customer service and they make excuses for their own mistakes. Once that bag leaves the store it's yours regardless of what happens to it or if you change your mind. It was wear and tear! I have bags where I only paid $40 and has lasted me a long time. Store manager told me the statement on the receipt does not mean anything and they go by LV's store policy. And the customer service is horrible. I regret I didn't do this for the louis vuitton purse for $1300 and a wallet for $390.00. They should be eager and happy to work for a high end company. July,2012DO NOT PURCHASE LOUIS VUITTON BAGS!!! when I finally was able to talk with asales person they weren't very friendly and no help at all. Contact Louis Vuitton customer service. You are charging all these consumers and loyal fans a huge amount of money and then stabbing them in the back with lies. Whats the difference between buying a shirt on a floor rack and purchasing a handbag that is displayed????? I have decided not to buy anything from that store. Really? Straight up garbage so disgusted with this company. She gave me the number to client services and sent me on my way. The sale rep. inspected the my bag and said it was in excellent condition, and there would be no problem with it being repaired. This little punk kid actually told me that he had partied too hard the night before and that is why he was having trouble inputting my information. I purchsed a bag as a gift for my daughter for graduation. Our advisors will be delighted to answer your questions and provide you personalized advice Can anyone even believe something so crazy? So far, I haven't seen squat! I explained to Jeffrey that I was not feeling the short boots and that I was undecided at the time when I had bought the boots..He stated that he remembered,then I replied I would like to return them. Then frantically inspecting the wallet, I looked @ the button on the front of the wallet & it wasnt tarnished but was all scratched up. He showed no remorse. I am outraged by this experience, Louis Vuitton should reimbursed me of all fees incurred, compensate me for my time, embarrassment and trouble and send me a free gift for my horrible experience especially since I am a first time customer. I returned to the states and have given two of my five Louis Vuitton purses away. She said today is the last day of purchase to equal amount or more and it would be final sale. It's more effective than putting them on this site. I feel that they are trying to take advantage of this whole non-refundable hot stamped items by using the products that arent in best condition. I can buy 3 bags for the cost to repair one. One woman rolled her eyes when I asked for her help, she told me she would be with me in a second and walked by me and never returned. I asked Jeffrey as a one time courtesy could I return these boots back seeing that this was my first time returning something and knowing that I shop with them all the time. It took years and even decades to build their image. Not the economy to lose customers. China has taught al these suoer brands that it can be made at 1% of the tpoice and now worldwide internet sales of LV "Replicas as good as the original are sold by billions of $.Son in a few years LV stores will not have any customers as all will buy China made! We eat shit daily, 8 hours a day, and if you think we are prejudice based on dress code then you don´t know retail. The company was formed in 1987 under the merger of fashion house Louis Vuitton with Moët Hennessy, a company formed after the 1971. My wife lost her cloth cover of her bag, we went to the shop, and the manager on duty without asking any questions has given us a new one. Shame on you calling yourself a luxury brand, and your customer service even told me this happens once in awhile either the delivery person is lazy and just leaves it or steals it themselves or a neighbor. I own the LV Manhattan GM ($2,100). Hello,Everyone here should go to www.ripoffreport.com and complain. For the amount of money you spend on their products, it's ridiculous! I asked the salesperson about exchanging it, and she immediately refused citing the bag was blemished, and unsaleable. In each of the elements of their communications with the public (announcements, speeches, messages, etc. [2][7][9][13][14], The folded facade with its protrusion is an innovative interpretation of the requirement for setbacks in the New York City building code,[3][7][15] with a void in the lower section and with the upper section folding back outward in a prismatic rather than a "wedding-cake" shape. In conclusion, don't blame the sales associates, thats their guidelines, REMEMBER before you purchase it INSPECT ITp.s if your going to purchase something expensive, you better inspected it regardless if its Louis Vuitton or another brand cars, jewels, ect..., so if you didn't do that you should of had thought to yourself, what if I want to return it. Not one person on any website has had a positive experience. I am very disappointed with LV's personnel and their lack of concern in repairing their merchandise.Billie Harris from Milwaukee, WI. ITS AMAZING HOW WE ARE ALL HAVING THE SAME PROBLEM !! don't the pictures show otherwise? Customers matter the most.Shame on you, LV, for not correcting these matters promptly. I wish there was a like button to what you have written.I will never buy LV again.They just don't want to exchange it and make excuses and humiliate you! Customer service is a joke. Wish I had read this site before buying anything from Luis Vuitton.Worst experience ever in Tysons Corner VA.And, the customer service, as mentioned above is horrific.Shabby work, terrible service sooner or later will ruin a reputation and in turn, I can only hope, their business. That was fun. MICHAEL IS VERY , VERY , RUDE . It's obvious I was lied to by the associate who treated me like a queen when I was spending over 7000 dollars but as soon as I have a problem I'm treated like a second rate citizen- like scum! I will be reaching out to the manager tomorrow, but I do not have high hopes. I called the Bellagio store and complained but they did not offer to resolve the issue. I'm sure when Mr. Vuitton started his brand back in 1854 he didn't treat his customers this way! What a loyal employee Christopher!. Are you kidding me? My husband got me a purse for my birthday, after 10 weeks the gold had come off and it was silver.. i returned it to the store and was told by the manager it was terrible. You will never ever have to worry about me again. The piping on my purse needed repair after a few months. I guess being an employee of LV you don't need to know how to spell! I can't believe you post such foul mouthed comments. . I went into the store @ Willow Bend Mall in Texas to purchase a handbag. The next day I called because I was concerned about the email. Then on top of it the customer service is awful...they want me to pay an extra $1000 to repair it when it is obviously a structural defect in the bag. You are paying an astronomical price for something made out of canvas with a bit of leather trim. I get better service at Target. These 10 dollar an hour employees pretending to be important in my personal experience will lie and cheat you in any way they can to get a sale and they don't give a damn about customer service afterwards. Prague is amazing....Louis Vuitton store and customer service is horrible, avoid it at all cost!!! its really ashame that people spend their time and money to purchase your products and you dont even give them tne courtesy of a response. Worst customer services, especially the Roosevelt Field Mall, Garden City, NY store has ghetto people working, without any manners and customer service experience. for someone to even look her way her excitement was gone and replaced with disgust here she was willing to spend over $2000.00 on a bag and they treated her like dirt, who do these salespeople think they are??? The LVMH Tower- LVMH unveils USA Headquarters in central Manhattan, New York. And as a buyer from that store I was very surprised and disappointed with the Bad Customer Service from a store of that stature I was shocked from the experience I've had there. I'm disappointed on their customer service. You should be ashamed!!!!!!! But at the end of the day we have the power as we decide where to spend our money.............The store manager can decide to replace an item free of charge, but in many cases they refuse as then their BONUS is going down, they have to create as much as possible turn over. Learn more about our prestigious Houses. I just want to let you all know if you plan on buying a LV bag you may want to think about it!! The label's LV monogram appears on most of its products, ranging from luxury trunks and leather goods to ready-to-wear, shoes, watches, jewelry, accessories, sunglasses and books. I ordered a bag for my wife for Christmas and it was the wrong one. I regret spending all my money for this company...After spending 1 hr with my 2 yr old son(being sick ) I left the store with full of tears and until now I cant get over it how rude and disrespectful they were towards me. I was ignored. Immediately attracted by the initiative, Louis Vuitton has decided to support eight young people trained in industrial design, textiles and brand communication in taking on a first creative challenge. I ended up buying a gorgeous Michael Kors bag. Go buy a fake - as no one will be able to spot the difference anyway - and give all the cash you save to organizations who save lives and make the lives of those less fortunate than your whining selves more tolerable.You rich bastards spend more on a simple clutch purse than I can afford to spend on car to get me around to Drs appointments....and yet you expect people to be sympathetic to your plight of bad customer service etc. The boots was cute but I wasn't in love with the boots. If I was aware of this I would've never purchased the bag. Another excuse that the Costomer Service representative had given me was that my son must wear jeans everyday and that he must keep his wallet in his back pocket. The thing is I never purchased anything from Louis Vuitton in NY!!! I will never never ever buy from them again. I have 3 purses and buy them for my daughter and neices for graduations etc. I love it so much I had to have the matching wallet so I purchased last week, through the Louis Vuitton sales associate the mongogram Sarah Wallet and made the decision to have my initials hot stamped. Michael Burke is currently the Chairman & CEO for Louis Vuitton. [12], At night, the white section of the building is lighted in pale green and violet and the other half recedes; neon tubes under the front fold provide a slash of changing colored light. Horrible Service!!!!!!! I spit on China. Mark Holloway, "Deadlock broken on LVMH tower in N.Y. (construction of LVMH Moet Hennessy Louis Vuitton's New York, NY, building held up by Robert Siegel suit),", "The Spirit of Deco Rises from the Dead,", Bernard Arnault: Man Behind the Steely Mask,", "A Lesson Abroad: Get Comfortable with Continuity", "New York Starts to Look Beyond Its Past,", House of the New York City Bar Association, St. Nicholas Collegiate Reformed Protestant Dutch Church, Abby Aldrich Rockefeller Sculpture Garden, Jacqueline Kennedy Onassis High School for International Careers, Times Square–42nd Street/Port Authority Bus Terminal, https://en.wikipedia.org/w/index.php?title=LVMH_Tower&oldid=988745988, Short description is different from Wikidata, Infobox mapframe without OSM relation ID on Wikidata, Creative Commons Attribution-ShareAlike License, Hillier Group (associate architects and interior design), This page was last edited on 15 November 2020, at 00:41. And he says I have to pay $210 for the repair. I can tell you that we (LV customers) would not be happy to hear this as we pay great deal of money for normally high quality products. I wanted this boot so bad I called the OakBrook mall store in OakBrook IL, to have them add my name to the waiting list for when the boots arrives. All in all a great company. I wanted those boots so bad and Natalie stated to me that they have the boots in a short boots, and I tried it on as well. They're in retail for goodness sake they probably can't even afford to buy a bag and they treat us like were lower than them, how dare they shame on them and us for continuing to purchase Louis vuitton products and actually pay them to advertise their product and get treated like gum under their shoe!! [5] In contrast to all of these, it is clad in glass. At Louis Vuitton, each career is a unique voyage to be charted and planned. The zipper on my purse has fallen apart and they do not want to accept responsibility and want me to pay them so much money and be glad that they repair it. )4) Hire more friendly security person, at least smiling when approaching customers. I then called Louis Vuitton Corporate andspoke with Dana She again apoligized and swore she would look intothis and get back to me her number 866-884-8866 EXT 546. I would not spend a penny more on LV. If this thing was just an error on Louis Vuitton's part, they are not answering for it which really pisses me off!!! Not even an apology. I was humiliated and disrespected because I shop there often. Tried to returned the purse the manager gave us an attitude and said that we can only exchange the item since 14 days past. Racism practiced. I purchased a handbag for over 1000.00. And 80% of that impact originates with our stores. At the end of the day this is NOT his store all employees work for the company, so good or bad service to the clients, they simply don’t care! In addition, I had to issue a stop payment in the amount $30.00 to stop Louis Vuitton from accessing my account again for the same charge of $2,594.40. I am very disappointed in LV and will NEVER buy another product from them again. My apologies, I purchased the bag 6 days ago and the policy to return is 14 days not 10. They are not all "cracked up" to what they're suppose to be. I barely use the bag,yet 3 months later the personalized stripes are cracking and peeling. I have spent thousands of dollars on their products and they get cheap labor (drugged out or still drunk) that can't even do their jobs? They do sell products that are on floor but again you do have the option to inspect that its perfect, which most likely it is OR just ask can I get this item from the back. As soon as we walked in to MK we were greeted with a smile and the saleslady was SO helpful. I was in both your shops long time ago and recently, and this is the reality. LOUIS VUITTON Official USA Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. The rep sat on the bag for almost 4 days and did nothing. You don't make $6 billion Julia the company that signs your checks makes the money. I really couldn't understand why my local cobbler could fix it but LV could not. I can vouche for that since I am a sales associate.If everything was so god damn shitty then it is pretty odd that we are the number 1 luxury company i the world raquing in a cold 6 billion a year in revenues. Executive Committee; Board of Directors; Executive Committee. 3333 Bristol St, Suite 2500 CA Costa Mesa United States 92626 +1.714.662.6907 Louis Vuitton Dalian Times Square Shop L101, L201, Time Square 辽宁省 Dalian China 116001 400 6588 555 Basically the bag looks like CRAP.. Nobody ever knocked on my door. They refused to reshipped and asked me to dispute the charge with my CC. The only thing I need you to do is to exchange my purse. Do not discriminate based on their looks, jewelry and clothing.I am very disappointed visiting your store that day. i agree. It was normal wear and tear. One more thing, your company is NOT doing anything to prevent all the counterfeit or imitations that are on the market at 10% of your prices. I was told by Amanda in Short Hills That it was normal wear and tear and that the rain could have washed it away! THEY SUCK!!!! Bob D Miami, Florida. I have been waiting on this boot to hit the store every since I received the fall 2012 catalog book in the mail. The associate Monica who helped me is acting like I don't exist! The way I look at it is, you all only have yourselves to blame for wanting to purchase something so outlandishly expensive to begin with. Every black customer that comes into LV store is a scammer or thief..I was so embarrassed and humiliated at the Short Hills Mall location. To everyone who has complained or are may make a complaint about Louis Vuitton, do it on some of the consumer complaint sites on the internet. Today my wife and sister are in the Dominican Republic for a week. On 3/29/2012 I purchased 4000 dollars worth of merchandise - 1800 dollar purse, 790 dollar wallet, 440 dollars cosmetic case and a 600 dollar pair of sunglasses. I'm contacting my local news station to see if they will do a feature about the LV store in San Jose CA where I bought my items. Cost over $1200, took about 7 1/2 weeks, but it was beautiful! LOUIS VUITTON Australia Official Website - Explore the World of Louis Vuitton, Purchase online our Women and Men Collections and locate our Stores. I purchased a speedy 35 mon monogram, and had it personalized. There has to be something people can do? I normally look for reviews on expensive items before I purchased them. I do not believe she would have taken the wallet if I did not confront her about her rude behavior. I was not given any headquarter info. In 1997 Michael Burke became Worldwide Managing Director of Christian Dior Couture, and then Chairman and CEO of Fendi in 2003. Is the inspection department blind? It is a real shame that the name Louis Vuitton does not stand by their products. The receipt from LV store located in Bloomingdales department store says;Return policy of Bloomingdales applies. ITS VERY SAD. I wanted to cry! So if you're paying hundreds to a grand or more, it should last forever. I have to spend some money just to pull up my credit report just to make sure I was not a victim of identity theft. Big F-grade on that. And if you ever have a problem in Vienna and Mr Kornfeld is sent to help you, expect to WALK AWAY IN TEARS! It would take approx. My husband purchased a purse for me as a surprise in 2016 I didn't use it right away, but when I finally did my whole entire strap started to peel and I started having issues with the binding. I've been buying Louis Vuitton for the past 20 years including some beautiful vintage suit cases, I live in Barbados where LV just opened a store opening night and I can say several of the local good customers I know are on the LV database were excluded from the opening event as the owner of the shopping center Mr. Paul Altman only wanted his clients to attend so that he could sell them real estate not the true buyers who love the product just a bunch of old cronies wanting a free drink, come on LV do your homework! I have decided that after reading so many of the "same" complaints, I will spend my hard earned money with other handbag designers. Silly me! Therefore it does not really matter what you write because I do not think we will lose much business! I'd rather carry nothing than carry a fake Louis Vuitton bag made in china. I had my hand bag in for a repair and the could not process it in the time fashion they promised i have spoken to many representatives and i get no where. MESSAGE US. With so many complaints of bad customer service, I am wondering if it's just horrible employees or is it Louis Vuitton. I know its embarassing when security approaches you and the manager gives you a lame excuse. They went to great pains to tell me that they silkscreen each bag, that they are hand painted and then made into your choice of bag "unlike other companies"--a small zing @ Gucci and Ferragamo. Have given two of the store expecting them to but was returned and i never LV. 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